Shipping Policy of Quacknapo

Effective Date: January 6, 2025

At Quacknapo, we are committed to providing a smooth and efficient shipping experience for our customers. This Shipping Policy outlines the terms and conditions associated with shipping, delivery times, and costs for purchases made on our website (www.quacknapo.com). By placing an order, you agree to the terms outlined below.

1. Order Processing

  • Processing Time: Orders are typically processed within 1-2 business days (excluding weekends and holidays) from the time the payment is received. You will receive an email confirmation once your order has been processed and shipped.
  • Delays: In rare instances, there may be delays due to unforeseen circumstances, such as high order volumes or issues with our shipping partners. We will notify you promptly if there is any delay with your order.

2. Shipping Methods and Rates

  • Standard Shipping: We offer standard shipping to all eligible addresses within the United States and internationally. Delivery times may vary depending on the destination.
    • Domestic (U.S.): Delivery typically takes 5-7 business days.
    • International: Delivery times for international orders typically range from 7-14 business days, depending on the destination country.
  • Expedited Shipping: Expedited shipping options are available at checkout for both domestic and international orders. Additional charges apply based on the shipping method selected and the destination.
    • Domestic (U.S.): Expedited shipping typically takes 2-3 business days.
    • International: Expedited international shipping is available and delivery times will vary depending on the destination.

3. Shipping Charges

  • Domestic Shipping: Shipping costs for orders within the United States will be calculated at checkout based on your shipping address and the selected shipping method.
  • International Shipping: For international orders, shipping charges will be calculated at checkout. Please note that additional customs duties, taxes, and fees may apply depending on the destination country and are the responsibility of the customer.

4. Shipping Destinations

  • Domestic Shipping: We ship to all 50 states within the U.S. This includes P.O. Boxes and APO/FPO addresses.
  • International Shipping: We offer international shipping to most countries. If your country is not listed during checkout, please contact our customer support for assistance.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment on the carrier’s website.

6. Shipping Restrictions

  • P.O. Boxes: We do not ship to P.O. Boxes for certain shipping methods, including expedited and international orders.
  • Restricted Areas: Certain international destinations may have restrictions or shipping limitations. We will inform you if we are unable to ship to your location.

7. Delivery Issues

  • Undelivered Packages: If your package is undelivered or marked as “delivered” but you did not receive it, please contact our customer support team as soon as possible. We will investigate the issue with the carrier and help resolve it.
  • Incorrect Shipping Information: We are not responsible for packages shipped to incorrect addresses provided by the customer. Please ensure that your shipping address is accurate before completing the checkout process. If you realize that there is an error in your shipping address, please contact us immediately.

8. Shipping Insurance

We offer shipping insurance at checkout for added protection in case your package is lost, damaged, or stolen during transit. If you choose to decline shipping insurance, Quacknapo will not be responsible for any lost or damaged goods once they are in the possession of the carrier.

9. Customs Duties and Taxes

For international orders, customs duties, taxes, and import fees may apply. These fees are determined by the destination country’s customs office and are the responsibility of the customer. Quacknapo is not liable for these fees and does not have control over customs processes.

10. Returns and Exchanges

Please refer to our Refund & Returns Policy for information on how returns and exchanges are handled. Note that shipping charges are non-refundable, and the customer is responsible for the return shipping costs unless the product is defective or incorrect.

11. Customer Support

If you have any questions or concerns regarding shipping, please contact our customer support team:

  • Email: info@quacknapo.com
  • Phone: (830) 625-9309
  • Address: 818 FM 1863, New Braunfels, Texas (TX), 781